Last Updated: [Insert Date]

At Cheap Toy Store, we take pride in delivering collectible perfection to enthusiasts worldwide. We understand that sometimes items may need to be returned or exchanged, and we’ve designed this policy with collectors’ needs in mind.

Our Return Promise to Collectors

We stand behind every Gundam kit, miniature, and collectible we sell. If you’re not completely satisfied with your purchase, we’ll make it right – just like we would want for our own collections.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition Requirement: Items must be unopened, in original packaging
  • Return Shipping: Customer responsibility (except for damaged/defective items)
  • Processing Time: 3-5 business days after we receive your return

Step-by-Step Return Process

1. Initiate Your Return

Email our Collector Support team at [email protected] within 15 days of receiving your order. Use the subject line: “Return Request – [Your Order Number]”.

2. Prepare Your Return

Include all original packaging, accessories, and documentation. For collectible figurines and model kits, the original protective packaging must be intact.

3. Ship Your Return

Send your return to:

Cheap Toy Store Returns
287 Lawndale Dr
Nashville, TN 37211
USA

We recommend using a trackable shipping method. For international returns, mark the package as “Returned Goods” to avoid customs charges.

4. Receive Your Refund or Exchange

Once received and inspected, we’ll process your request within 3-5 business days.

Return Request Template

Copy and paste this template into your email to expedite processing:

Subject: Return Request – [Your Order Number] Dear Collector Support Team, I would like to request a [return/exchange] for my order #[Your Order Number] received on [Delivery Date]. Item Name: [Product Name] Reason for Return: [Please specify: damaged, defective, wrong item, etc.] I have reviewed the return policy and confirm the item is in its original condition with all packaging intact. Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Refunds will be issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

To protect all collectors, certain items cannot be returned:

  • Opened trading card products (Flesh and Blood, Marvel Champions LCG)
  • Personalized items (Guest Books and Albums)
  • Opened barware/drinkware for hygiene reasons

Damaged or Defective Items

If your collectible arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover return shipping costs.

Exchange Policy

We gladly exchange items for the same product in a different variant (e.g., Gundam Series models). Exchanges are subject to availability. If your requested exchange isn’t available, we’ll issue a refund.

International Returns

For collectors outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Mark packages as “Returned Goods” to avoid customs fees

Questions?

Our Nashville-based collector support team is ready to help! Email us at [email protected] – we typically respond within hours because we know how important your collection is to you.

Happy collecting!
– The Cheap Toy Store Team